Terms and Conditions
CAR TERRA VERDE HOLDING SRL
1. Rental Agreement & VAT
The rental contract is legally binding upon the Customer’s signature, which confirms full acceptance of these Terms and Conditions.
All prices are inclusive of VAT unless expressly stated otherwise.
2. Insurance & Equipment
The rental price includes the legally required basic insurance coverage.
Optional insurance upgrades, such as theft protection, tire and glass damage waivers, are available for an additional fee at the Customer’s discretion.
Vehicles are supplied with standard equipment, including a sealed odometer, warning triangleand spare tire or repair kit.
3. Vehicle Pickup and Return
The Customer agrees to return the vehicle in the same condition as received, excluding normal wear and tear.
Smoking inside the vehicle is strictly prohibited; any evidence of smoking or ashes will incur a mandatory cleaning fee.
Transporting animals without proper containment that results in hair or odors will also incur cleaning charges.
Vehicles are delivered with a full fuel tank and must be returned with the same fuel level unless a prepaid fuel option has been selected; otherwise, refueling charges plus administrative fees will apply.
Late returns may be subject to additional rental fees or penalties.
4. Payment and Credit Card Requirements
A valid credit card (Visa or Mastercard), issued in the Customer’s name and country of residence, is mandatory for rental and security deposit purposes.
5. Driver Eligibility and Additional Drivers
Drivers must be at least 21 years old (minimum age may vary depending on vehicle category) and hold a valid driving license held for at least one year.
Additional drivers may be authorized upon request, payment of an additional fee and meeting the same eligibility requirements; they must be documented in the rental agreement.
6. Maintenance and Vehicle Use
The Customer is responsible for routine maintenance during the rental, including tire pressure, oil, coolant levelsand ensuring no warning lights remain active.
Any damage or malfunction must be reported immediately.
Negligence or failure to report may result in the Customer being held liable for all damages.
The vehicle must be operated in compliance with all applicable traffic laws and only by authorized drivers.
Prohibited uses include illegal activities, racing, towing, off-road drivingand transporting hazardous materials.
Smoking inside the vehicle is strictly forbidden and will result in cleaning fees.
Violation of these conditions may lead to immediate termination of the rental contract and legal action.
7. Traffic Violations, Tollsand Penalties
The Customer is solely responsible for all traffic violations, parking fines, tolls, congestion chargesand associated penalties incurred during the rental period.
The rental company reserves the right to charge an administrative fee for processing these charges and to disclose Customer information to authorities as required by law.
8. Kilometers
Unless otherwise specified, unlimited kilometers applies.
Where kilometers limits are established, exceeding them will result in additional fees calculated per excess kilometer or kilometers.
9. Base and Optional Services
The basic rental package includes the vehicle, mandatory insuranceand roadside assistance.
Optional extras, such as additional driversand insurance upgrades, may be requested during booking or pickup and are subject to availability and additional charges.
10. Accidents, Theft and Claims
The Customer must immediately report any accidents, theftor damages to the rental company and complete the required documentation.
Failure to report may void insurance coverage and hold the Customer fully liable for all costs.
Full cooperation in investigations and claims processes is required.
11. Charges, Payments and Deposits
All rental charges, including fees for optional services, fuel, tolls and penalties, are payable upon vehicle return.
A security deposit will be pre-authorized on the Customer’s credit card and released following vehicle inspection and return.
12. Contract Transfer and Vehicle Replacement
The rental contract and associated rights are non-transferable and may not be assigned to third parties.
In the event of a mechanical breakdown not caused by the Customer, the rental company will provide a replacement vehicle subject to availability.
If a replacement is unavailable, the Customer will be refunded for unused rental days.
13. Cross-Border Use
Use of the vehicle outside the rental country requires prior written consent from the rental company and may incur additional fees or insurance requirements.
14. Roadside Assistance
Roadside assistance is included.
In the event of breakdown or emergency, the Customer must contact the rental company immediately via the provided emergency contact number.
Unauthorized repairs or towing will not be reimbursed.
15. Lost and Found
The rental company is not liable for any personal items left in the vehicle.
Items found will be stored for a limited period and may be returned or shipped at the Customer’s expense upon request.
16. Data Protection and Privacy
Customer personal data collected during the rental process will be processed in accordance with applicable data protection laws.
Personal data will not be shared with third parties except as necessary to fulfill contractual obligations or comply with legal requirements.
17. Force Majeure
The rental company shall not be held liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including but not limited to natural disasters, strikes or governmental actions.
18. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of the jurisdiction in which the rental takes place.
Any disputes will be subject to the exclusive jurisdiction of the competent courts within that jurisdiction.
19. Language and Amendments
This agreement is provided in English.
In case of inconsistencies with any translations, the English version shall prevail.
The rental company reserves the right to amend these Terms and Conditions at any time without prior notice.
20. Acceptance
By signing the rental agreement or accepting the vehicle keys, the Customer acknowledges that they have read, understood and accepted all Terms and Conditions in full.
21. Cancellation Policy (Prepaid Bookings)
Prepaid bookings are subject to cancellation fees.
The Customer who cancels more than 24 hours before the scheduled pickup will receive the refund without any type of fee.
In the event of a cancellation within 24 hours of pickup or a no-show, a surcharge of 30% will be added to the full rental amount.
Changes to booking dates or times may affect rates and incur additional fees.
Contact Information
Name: CAR TERRA VERDE HOLDING SRL
Director: Sufian Gebal
Adress: Corso Milano 20, Vigevano 27029 Pavia, Italy Company Number: 296741
VAT: IT02726860188
Contact Number: +39 3661969084
Business E-mail: info@carterraverdeholdingsrl.it
Support E-mail: carterraverdeholdingsrl@gmail.com
